pk24 Privacy Policy

01 Introduction

pk24 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of all users ("you", "your") who access or register on the pk24 platform at pk24.bio. This Privacy Policy governs how pk24 handles personal data in connection with your use of our online casino, sports betting, and related services.

This Policy is to be read alongside our Terms and Conditions, which govern your use of the pk24 Platform generally. By registering an account or using any pk24 service, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

pk24 is primarily designed to serve English-speaking Pakistani players. While data protection laws in Pakistan continue to evolve, pk24 applies internationally recognised data protection principles — including purpose limitation, data minimisation, storage limitation, and security — in its handling of all user data, regardless of the regulatory framework applicable to any specific jurisdiction.

02 Data Controller

For the purposes of this Privacy Policy, pk24 acts as the data controller in respect of personal data collected through the pk24 Platform. This means pk24 determines the purposes and means by which your personal data is processed.

All data protection queries, requests, and complaints should be directed to the pk24 Data Protection contact at [email protected]. pk24 will respond to formally submitted data requests within a reasonable timeframe, ordinarily not exceeding 30 calendar days from receipt of a verified request.

03 Personal Data We Collect

pk24 collects personal data through several channels in the course of operating the Platform. The categories of data collected include:

3.1 Registration Data. When you create a pk24 account, you provide your full name, date of birth, email address, Pakistani mobile phone number, and a password of your choosing. This information is required to create and maintain your account.

3.2 Identity Verification (KYC) Data. To comply with responsible gaming and anti-fraud obligations, pk24 may require identity verification documents including a copy of your CNIC (Computerised National Identity Card), passport, or other government-issued identification, along with proof of address documentation. KYC documents are submitted through the secure in-platform portal and are handled with heightened confidentiality.

3.3 Financial Data. pk24 collects details of deposit and withdrawal transactions, including payment method type (JazzCash, Easypaisa, HBL bank account, UBL, Meezan Bank, Bank Alfalah, USDT TRC20 wallet address, Skrill, or Neteller), transaction amounts in PKR, and transaction dates. pk24 does not store full payment card numbers or mobile wallet PINs — these are handled by the respective payment processors.

3.4 Activity Data. pk24 records your betting and gaming activity on the Platform, including bet amounts, game selections, session durations, win and loss records, and bonus utilisation. This data is necessary for account management, responsible gaming monitoring, and dispute resolution.

3.5 Technical Data. pk24 automatically collects certain technical data when you access the Platform, including your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is used for security monitoring, fraud prevention, and Platform performance optimisation.

3.6 Communications Data. pk24 retains records of communications between you and the pk24 support team, including live chat transcripts, support emails, and any documentation submitted in connection with disputes or complaints.

04 How We Use Your Personal Data

pk24 uses your personal data for the following purposes:

pk24 does not use your personal data for purposes beyond those listed above without your prior consent, except where required by applicable law or a lawful order of a competent authority.

05 Legal Basis for Processing

pk24 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the Terms and Conditions agreement between you and pk24, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, Know Your Customer (KYC) verification, and responsible gaming requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, and Platform improvement, where such processing does not override your fundamental rights and freedoms.
• Consent: Processing for optional purposes such as marketing communications, where you have provided freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

06 Sharing Your Personal Data

pk24 does not sell your personal data to third parties. Your data may be shared with the following categories of recipients for legitimate operational purposes:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and USDT TRC20 network processors receive transaction data necessary to execute your deposits and withdrawals. Each processor operates under its own privacy policy and data protection obligations.
• Game providers: Certified casino and slot game providers receive limited technical session data necessary to operate their games within the pk24 Platform. Game providers do not receive your full personal profile.
• KYC and identity verification services: pk24 uses third-party identity verification services to process KYC documentation. These services operate under strict confidentiality obligations and do not retain your documents beyond the period required for verification.
• Legal and regulatory authorities: pk24 may disclose personal data to competent legal, regulatory, or law enforcement authorities where required by a lawful order, court process, or applicable regulatory obligation. pk24 will notify you of such disclosures where legally permitted to do so.
• Professional advisers: Legal, financial, and compliance advisers engaged by pk24 may access personal data on a strictly need-to-know basis, subject to confidentiality obligations.

All third-party data processors engaged by pk24 are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with pk24's documented instructions.

07 Data Retention

pk24 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal or regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of 5 years following account closure, in accordance with applicable AML and financial record-keeping obligations.
• KYC documentation: Retained for a minimum of 5 years from the date of account closure or the date of the last transaction, in accordance with anti-money laundering requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for a minimum of 3 years from the date of the communication, or longer if related to an unresolved dispute.
• Technical / log data: Retained for a maximum of 24 months from the date of collection, unless required for an ongoing security investigation.

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification.

08 Cookies & Tracking Technologies

pk24 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device by the pk24 website. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. These cookies cannot be disabled without impairing your ability to use the Platform.
• Functional cookies: Used to remember your preferences, language settings, and session configuration. Disabling these cookies may reduce Platform usability.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the Platform, for the purpose of improving navigation, content, and performance. pk24 does not use third-party advertising networks or behavioural tracking cookies for external ad targeting.

You may manage your cookie preferences through your browser settings. Note that blocking all cookies may prevent some parts of the pk24 Platform from functioning correctly, including the ability to log in and maintain your session.

09 Data Security

pk24 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS/TLS encryption for all data transmitted between your browser or device and the pk24 Platform.
• Encrypted storage of sensitive account data, including passwords (stored as salted cryptographic hashes, never in plain text).
• Two-factor authentication available to all registered users and strongly recommended for account protection.
• Access controls limiting employee and contractor access to personal data to those who require it for defined operational purposes.
• Regular security assessments and monitoring of Platform infrastructure for unauthorised access attempts.

While pk24 applies robust security measures, no digital platform can guarantee absolute security against all threats. In the event of a personal data breach that poses a significant risk to affected users, pk24 will notify affected users promptly and take all reasonable steps to mitigate the impact.

10 Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by pk24:

• Right of access: You may request a copy of the personal data pk24 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. You can update many account details directly in your pk24 Account Settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to exceptions for data pk24 is required to retain by law or for legitimate dispute resolution purposes.
• Right to restriction: You may request that pk24 restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to object: You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to pk24's ability to demonstrate compelling grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, submit a written request to [email protected]. pk24 will verify your identity before processing any data rights request and will respond within 30 calendar days.

11 Children & Minors

pk24 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If pk24 discovers that personal data has been collected from a minor, the account will be immediately closed and the data will be securely deleted in accordance with our data retention procedures. If you believe a minor has registered on pk24, please contact us at [email protected] immediately.

12 Amendments to This Policy

pk24 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform operations. The current version of this Policy is always accessible at pk24.bio/privacy-policy. Where amendments are material, pk24 will endeavour to notify registered users via email or in-platform notification. Your continued use of the pk24 Platform following publication of a revised Privacy Policy constitutes acceptance of the updated terms.

13 Contact & Complaints

For any queries, requests, or complaints regarding this Privacy Policy or pk24's handling of your personal data, please contact us. The pk24 support team is available 24 hours a day, 7 days a week, for English-language assistance.